Verzendbeleid
Shipping Policy
Last Updated: [5/06/2026]
Thank you for shopping with ziquetriad. This Shipping Policy explains how and when your order will be processed and delivered.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak periods, promotions, product launches, or holiday seasons, processing times may be longer than usual.
Shipping Times
Estimated delivery times are provided for informational purposes only and are not guaranteed.
Typical delivery estimates:
- Belgium: 1–5 business days
- European Union: 3–10 business days
- International Orders: 5–20 business days
Actual delivery times may vary due to customs procedures, weather conditions, carrier delays, local delivery services, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout before payment is completed.
Any applicable customs duties, taxes, import fees, or other government charges are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the package.
We are not responsible for orders delivered to an address entered incorrectly during checkout.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.
We are not liable for:
- Delays caused by shipping carriers.
- Customs clearance delays.
- Lost or stolen packages marked as delivered by the carrier.
- Delivery issues caused by incorrect customer information.
If you experience a delivery issue, we will make reasonable efforts to assist you in filing a claim with the carrier.
Damaged Packages
If your package arrives visibly damaged, please:
- Take photographs of the package and contents.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting photos.
Failure to report damage within this timeframe may affect our ability to process a claim.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, and other fees imposed by local authorities.
These charges are the sole responsibility of the customer and are not included in product or shipping prices unless expressly stated.
Failed Deliveries & Refused Shipments
If a shipment is refused by the customer or cannot be delivered after multiple attempts, the package may be returned to us.
In such cases:
- Original shipping costs will not be refunded.
- Return shipping fees and carrier charges may be deducted from any refund.
- Additional shipping fees will apply if the customer requests reshipment.
Force Majeure
We are not responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, transportation disruptions, pandemics, government actions, customs inspections, or carrier service interruptions.
Contact Us
If you have questions regarding shipping, please contact us:
Email: [support@ziquetriad.com]
Business Name: ziquetriad