Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our return and refund policy below.

Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in their original packaging where possible.
  • Be free from stains, odors, pet hair, makeup marks, or damage caused after delivery.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale, clearance, or discounted items marked as Final Sale.
  • Gift cards.
  • Personalized or custom-made products.
  • Items returned outside the return period.

Return Process

To initiate a return, please contact our customer support team at [Email Address] with your order number and reason for return.

Once your return request is approved, you will receive instructions for returning the item.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The item received is damaged.
  • An incorrect item was shipped.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Inspection of Returned Items

All returned items are inspected upon receipt.

If a returned item shows signs of wear, use, washing, damage, or does not meet the return requirements, we reserve the right to reject the return or issue only a partial refund where permitted by law.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 10 business days.

Please note:

  • Original shipping charges are non-refundable.
  • Any customs duties, taxes, or import fees are non-refundable.
  • Your payment provider may require additional processing time before funds appear in your account.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide photos of the issue.

We will arrange a replacement, exchange, or full refund at no additional cost to you.

Exchanges

We currently offer exchanges for size or color, subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

Right to Refuse Returns

We reserve the right to refuse returns, refunds, or exchanges where there is evidence of misuse, abuse of our return policy, fraudulent activity, or failure to comply with the conditions outlined above.

Contact Information

For questions regarding returns and refunds, please contact:

Email: [Email support@ziquetriad.com]

Business Name: [ziquetriad]