Terms of service

These Terms of Service govern the use of the website ziquetriad.com and the purchase of products from Ziquetriad.

1. BUSINESS INFORMATION

Business name: Ziquetriad
Business address: Monseigneur Cardijnlaan 93, 8890 Moorslede, Belgium
VAT/company number: BE1037108657
Email: support@ziquetriad.com
Website: ziquetriad.com

2. GENERAL CONDITIONS

By visiting our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

We reserve the right to update or modify these Terms of Service at any time. The version applicable to your order is the version published on our website at the time of purchase.

3. PRODUCTS AND PRODUCT INFORMATION

We make every effort to display our products, descriptions, colors, sizes, and images as accurately as possible. However, colors may appear differently depending on your device or screen.

We reserve the right to correct errors, update product information, and change product availability or prices without prior notice.

4. ORDERS AND ACCEPTANCE

Placing an order does not automatically mean that the order has been accepted. We reserve the right to refuse or cancel an order for reasons including product availability, pricing errors, suspected fraud, or other legitimate reasons.

Once your order has been accepted, you will receive an order confirmation by email.

You are responsible for providing accurate and complete delivery and contact information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.

5. PRICES AND PAYMENT

All prices are displayed in euros unless stated otherwise. Prices include applicable taxes where required by law, but may exclude shipping costs, customs duties, import fees, or other charges, which will be shown where applicable before checkout.

Payment must be completed using one of the payment methods available at checkout.

6. SHIPPING AND DELIVERY

We will make reasonable efforts to dispatch orders within the estimated delivery timeframe shown at checkout. Delivery times are estimates and may be affected by the carrier, customs, weather, or other circumstances outside our reasonable control.

Once an order has been delivered to the address provided at checkout, the customer is responsible for ensuring that the package is received and stored safely.

7. RETURNS, REFUNDS, AND FINAL SALE

All sales are final to the extent permitted by applicable law.

We do not accept voluntary returns, exchanges, or refunds because a customer has ordered the wrong size, color, or product variant.

This does not limit any mandatory consumer rights, including applicable statutory cancellation rights or legal rights relating to defective or non-conforming products.

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at support@ziquetriad.com and include your order number, a description of the issue, and photographs where relevant.

Where required by applicable law, we will provide an appropriate remedy. This may include repair, replacement, a price reduction, or a refund, depending on the circumstances and your legal rights.

Products marked as final sale, personalized products, and custom-made products cannot be returned unless applicable law requires otherwise.

8. INTELLECTUAL PROPERTY

All content on ziquetriad.com, including text, images, logos, graphics, designs, and other materials, is owned by or licensed to Ziquetriad and may not be copied, reproduced, distributed, or used without our prior written permission.

9. PROHIBITED USE

You may not use our website for unlawful purposes or in a way that could damage, disable, overburden, or impair the website.

You may not attempt to gain unauthorized access to the website, its systems, or the personal information of other users.

10. ACCURACY OF INFORMATION

We are not responsible if information on our website is incomplete, inaccurate, or out of date. We reserve the right to correct errors and update information at any time without prior notice.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ziquetriad is not liable for indirect, incidental, or consequential loss resulting from the use of our website or the purchase or use of our products.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights and liability for fraud or intentional misconduct.

12. PRIVACY

Personal information submitted through our website is handled in accordance with our Privacy Policy.

13. GOVERNING LAW

These Terms of Service are governed by Belgian law, without prejudice to any mandatory consumer protection rights that apply in the country where the consumer resides.

Any dispute will be submitted to the competent courts, subject to mandatory consumer protection rules.

14. CONTACT

If you have any questions about these Terms of Service, please contact:

Ziquetriad
Monseigneur Cardijnlaan 93
8890 Moorslede
Belgium

VAT/company number: BE1037108657
Email: support@ziquetriad.com
Website: ziquetriad.com